IT’S TIME FOR A NEW ADVENTURE
The brand-new production of Harry Potter and the Cursed Child is now playing at the Princess Theatre. Direct from Broadway, you can now enjoy the continuation of Harry’s story across one magical afternoon or evening, with just one ticket in hand.
This is your chance to experience this spectacular event that delivers spellbinding adventure and even more magic per minute.
Don’t wait, book now to see the most magical show in Melbourne.
Wednesday Matinee (1:00pm) performances will be held on October 19th and November 2nd.
affected by government mandated restrictions.
Ticket exchange policy
Ticket exchanges MAY be available for this event. Requests can be submitted via this LINK or phone 1300 11 10 11, option 3, between Monday to Friday 10am to 5pm.
All requests must be made no later than 7 days prior to start of the ticketed performance.
Only 1 exchange per event will be allowed.
A per ticket exchange fee of $8.40 applies up to a maximum of $25.20 per exchange transaction.
All requests are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased.
If you wish to exchange to a higher priced ticket(s), you will be required to pay the full price of your new tickets, plus the applicable exchange fees and then a credit will be applied on your original date tickets.
No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
Exchanges may also be available if the performance is postponed or rescheduled.
We can only assist customers who purchased their tickets via Ticketek, the authorised ticket seller for Harry Potter and the Cursed Child or through approved partners.
If you purchased tickets through any other channel, please contact the seller directly.
What venue safety processes are in place?
The Princess Theatre has undertaken a range of safety protocols including:
- Upgrading ventilation systems to minimise risk of transmission of respiratory diseases like colds, influenza and COVID
- The venue is thoroughly cleaned and sanitised prior to every performance
- Additional cleaning and sanitising of foyers and other public spaces is undertaken throughout the performance
- Hand sanitiser is available throughout the venue
Will there be social distancing?
Patrons will be seated in the regular seating configuration across all levels of the auditorium. Where it’s practical to do so, please ensure that you keep your distance when queuing and moving throughout the foyers. Signage throughout the theatre will help with guidance on other ways to protect your wellbeing.
Will I need to be vaccinated to attend?
The production no longer checks patron vaccination certificates.
Do I need to wear a mask?
Under current government advice, everyone in the venue is strongly encouraged to wear a mask. This is for your safety and for the safety of those around you.
Other health and safety information
• This production includes theatrical smoke and fog, pyrotechnics, high intensity flashing light effects and loud sound effects.
• If you or one of your party (including any children) feel unwell at any time, please make your way out of the auditorium. Venue staff are available to assist you.
Will the new one-part production come to my City?
Because of the epic nature of the production, the reimagined one-part production will play exclusively at Melbourne’s Princess Theatre.
What is the age suitability?
Harry Potter and the Cursed Child is not recommended for children under 8 years of age. All persons entering the theatre, regardless of age, must have a ticket. Children under 4 are not permitted in the theatre due to the length of the production and impact of some scenes.
What is the running time of the production?
The reimagined staging of Harry Potter and the Cursed Child is an epic adventure. Packed with thrilling stage magic and electrifying storytelling, this unique, spellbinding theatrical event runs approximately 3 hours and 30 minutes including an intermission.
Are there any animals in the production?
During the performance you will see some birds in cages but please note these birds are not real – just very realistic pieces from our brilliant props department! There are no real birds featured in the production.
When are tickets on sale until?
Tickets for reimagined production are on sale until 29 January 2023.
How do I book?
To purchase tickets for the reimagined production visit Ticketek HERE.
How many tickets can I purchase in one transaction?
You can purchase up to nine tickets per transaction.
Can I exchange or obtain a refund?
There are no exchanges or refunds if you change your mind or can no longer attend for personal reasons. However there are circumstances under the Australian Consumer Law where you may be entitled to an exchange or refund, such as where a performance is cancelled. Please refer to the Ticketek Terms & Conditions of Sale here for further information. Ticket exchanges are available for anyone unwell, self-isolating awaiting a COVID-19 test result, or those affected by government mandated restrictions.
Can I buy tickets from somewhere other than official ticketing partners?
To eliminate the risk of fraud, you are advised to only purchase tickets from ticketek.com.au, as purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry. Many unofficial sellers will list tickets for sale, even though they do not actually have those tickets. This is called “speculative ticketing”. They are speculating that they will be able to get tickets and then resell them to fans. Those speculative listings are not real tickets in hand (they do not actually have tickets to sell). Beware of these sellers. Harry Potter and the Cursed Child is subject to a major event declaration under the Major Events Act 2009. It is an offence for Harry Potter and the Cursed Child tickets to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $99,132 ($109,044 from 1 July 2021) for an individual and $495,660 ($545,220 from 1 July 2021) for a company. For more information & queries regarding the Major Events Act, contact vic.gov.au/ticketscalping
What happens if there are no tickets available for my preferred performance?
Please keep checking the website as any late-release tickets that may become available at short notice and will be served on a first-come-first-served basis.
Are there discounts available for Groups?
How will I receive my tickets?
How does the Friday Forty work?
Every week, 40 tickets for every performance the following week will be released via TodayTix for some of the very best seats in the theatre at $40. These tickets are known as ‘The Friday Forty’. Learn more about The Friday Forty here.
Who are the authorised ticket sellers for this event?
Only tickets purchased by the below authorised agencies should be considered reliable:
Ticketek Pty. Ltd.
ABN: 92 010 129 110
TodayTix Australia Pty. Ltd.
ABN: 65 628 868 397
ABN: 16 150 650 927
ABN: 94 139 715 969
Important Security Information
The Princess Theatre values your security and safety. As such, security screening will be taking place at the theatre prior to admittance of the Play. In accordance with the Theatre Conditions of Entry, all bags will be searched upon entry and any Prohibited or Restricted items, including alcohol or professional photography, video or audio recording equipment will not be allowed inside the building. Patrons may also be subject to further screening if warranted. No suitcases or large bags with dimensions greater than A3 will be allowed into the theatre and there will be no storage space immediately outside. Please make arrangements to leave suitcases and large bags elsewhere. Personal items cannot be left at your seats between Parts and you must take all your belongings with you.
Please arrive from up to 45 minutes before the start time of each performance in order to ensure you are seated in good time. There are bars with refreshments to enjoy and opportunities to purchase official merchandise before the show. LATECOMERS WILL NOT BE ADMITTED UNTIL INTERMISSION
- Trams: The Princess Theatre is located in the Free Tram Zone. The nearest tram stop is Bourke St/Spring St and Parliament Station (Route 86, 96 and 35).
- Train: Nearest major station is Parliament station. It is a 2 minute walk from the station to the Princess Theatre.
- Parking: The nearest parking is Wilson Parking, Park Hyatt Hotel, St Andrews Place. For discount parking visit the Marriner Group Website here.
Where to Eat
Find the best places for lunch, pre-theatre dining, bars, late-night bites and things to do nearby the East End Theatre District at VisitVictoria.com
Does the venue have a cloakroom?
A complimentary cloakroom is available next to Door 1, behind the Box Office. Please note that any bags or items larger than an A4 sheet must be cloaked. Space is limited and restrictions apply, so we encourage you to only bring essential items with you to the theatre.
Is the Princess Theatre accessible?
Please note, there is no lift access at the Princess Theatre. Patrons with limited mobility are advised that the Stalls level is the most suitable access level. Wheelchair access to the foyer is via the centre doors on Spring St with a ramp, or via all doors with shallow step. The Stalls level is the ground level of the auditorium, immediately in front of the stage. The floor is on a gradual incline so that each row is higher than the row in front. There are no steps from the foyer into the Stalls area of the auditorium. Patrons with mobility impairments are advised to book seating in this area. Frames and crutches are stored either at the back of Stalls or in the Front of House Manager’s office and returned at interval and conclusion of performances. The Dress Circle is the middle level of the auditorium. Seating is tiered so that each row is raised one or more steps above the row in front. There is a wide marble staircase with 33 steps from the Stalls foyer to Door 3 in the Dress Circle, with a high and thick handrail. Door 3 enters at the rear of the auditorium, and there are 15 steps to the front row of the Dress Circle. There is no lift access to the Dress Circle. The Grand Circle is the top level of the auditorium. Seating is tiered so that each row is raised one or more steps above the row in front. There are 73 steps from the foyer to Door 4 of the Grand Circle. Door 4 enters at the rear of the auditorium. There are 37 steps to the front row of the Grand Circle, and 3 steps up to Row P. This level is not suitable for patrons who have difficulty with stairs or suffer vertigo. There is no lift access to the Grand Circle.
Are there any planned performances for patrons with special needs?
At this stage there are no planned performances for patrons with special needs.
Is there a hearing assistance system?
Assisted listening devices are available for use in all seats of the auditorium. Either headsets or neck loops (for those with a T-switch) can be obtained from the cloakroom. Patrons should proceed to the cloakroom or see a member of the Front of House team on arrival at the venue.
Are there any facilities for the visually impaired?
Guide dogs are permitted into the Princess Theatre. The Box Office staff can make the best arrangements for you. Please contact the venue Customer Service team on 1300 111011 and press 2 or email email@example.com. Other special access performance dates are also to be announced.
Are companion cards accepted?
Companion cards are accepted for all performances at the Princess Theatre. Please contact the venue Customer Service team on 1300 111011 and press 2 or email firstname.lastname@example.org. Companion card tickets can only be collected from the Box Office from an hour prior to the performance. The companion card must be presented before tickets can be handed to the patron.
Where else in the world is the play being performed?
Harry Potter and the Cursed Child is currently playing in the following cities: London, New York, Melbourne, Hamburg, Toronto and Tokyo.
I would like to produce/perform in my own production or reading of the play, who should I speak to?
Harry Potter and the Cursed Child may not be performed in whole or in part and no use may be made of it whatsoever except under express licence from the rights holders of the work, J.K. Rowling and Harry Potter Theatrical Productions Limited. Please email email@example.com with any enquiries.
My questions aren’t being answered – who do I contact?
163 SPRING ST, MELBOURNE VIC 3000