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Ticket Information

SEE THE ORIGINAL PRODUCTION,
TOLD IN TWO PARTS, BEFORE IT ENDS
27 MARCH 2022.

SEE THE RESTAGED PRODUCTION REIMAGINED
AS ONE SINGULAR PERFORMANCE FROM 4 MAY 2022.

SEE THE ORIGINAL PRODUCTION BEFORE IT ENDS

Before 27 March 2022

BOOK NOW

SEE THE NEWLY REIMAGINED PRODUCTION

Performances begin 4 May 2022

GET TICKETS

Performance Schedule

IN PERSON

At the Princess Theatre Box Office – 163 Spring Street Melbourne. Open Monday to Friday 10am – 5pm, and from 90 minutes prior to each performance.

DIRECTIONS TO THEATRE

GROUP TICKETS (10+)

Groups 10 or more can now access special rates online. 
The Ticketmaster groups department can also assist with your booking. You can contact them to make an inquiry via email: groups@ticketmaster.com.au OR Phone: 1300 889 278

BOOK HERE


Group Booking Information for the reimagined one-part production will be released soon.

FRIDAY FORTY
DIGITAL LOTTERY

LEARN MORE

book with confidence

Ticket exchanges are available for anyone unwell, self-isolating awaiting a COVID-19 test result, or those
affected by government mandated restrictions.

QUESTIONS?

What is your policy with tickets and Covid-19?

If you are feeling unwell, please stay home. This includes:

  • If you are showing symptoms of COVID-19
  • You are in isolation as a result of a COVID-19 diagnosis or awaiting COVID-19 test results
  • You are in quarantine due to entering Victoria
  • You have been in contact with someone diagnosed with COVID-19

Ticket exchanges are available for anyone in these circumstances as well as those affected by government mandated travel restrictions. Please let us know as early as possible, so we can exchange your ticket into another performance via the Ticketmaster Fan Support teams here. If you’re feeling unwell on the day of your performance, please contact our Box Office on 03 9299 9800. The Princess Theatre has been thoroughly tested and approved by DHHS. More information about the Princess Theatre COVID safety plan, which has been endorsed by a qualified epidemiologist can be found here.

What Covid safety processes has the venue undertaken?

The Princess Theatre has undertaken a range of COVID-19 Safety protocols including:

  • Airconditioning and ventilation circulates 100% of fresh outside air
  • The venue is thoroughly cleaned prior to every performance
  • Common high-touch points are sanitised throughout the performance
  • All sanitiser products meet Safe Work Australia requirements

How will seating work during Covid?

We are currently selling tickets to varying capacity limits based on current government requirements. The auditorium will be seated in our standard layout, so you may be seated next to other patrons.

Will there be social distancing?

Patrons will be seated in the regular seating configuration across all levels with seats held around high traffic areas of the auditorium. There will be no physical distancing between seats, however amendments have been made to entry and exit procedures in accordance with recommended safety protocols. Where it’s practical to do so, please ensure that you keep your distance when queuing and moving throughout the foyers. Signage throughout the theatre will help with guidance on other ways to protect your wellbeing.

Will I need to be vaccinated to attend?

It will be a government requirement for patrons aged 16 years and over to show proof of their full-vaccination status when attending the theatre. You can do this via the Service Victoria app, or by storing the certificate in your digital wallet, or presenting a physical certificate. Patrons can also present a valid written medical exemption.

Do I need to wear a mask?

As part of our COVID Safe Plan, everyone in the venue (except for performers and only when they are on stage) must wear a mask. This is for your safety and for the safety of those around you.

Will there be a cloakroom? 

Unfortunately, due to guidelines from DHHS the cloakroom will be closed. Please don’t bring any large personal items or bags or handbags larger than equivalent to an A4 sheet as we cannot permit them in the venue.

What is the difference between the two shows?

The award-winning two-part play is soon to be one thrilling theatrical event where the magic does not change, only intensifies. From May 2022 audiences will enjoy all the adventure of the continuation of Harry’s story in one magical afternoon or evening.

When does the new production open?

The original two-part production is now playing until 27 March, 2022. The reimagined one-part production will open May 2022.

Will the original two-part production or new one-part production come to my City?

Because of the epic nature of the production, both the original two-part production and the reimaged one-part production will only play exclusively at Melbourne’s Princess Theatre.

What is the age suitability?

Harry Potter and the Cursed Child is not recommended for children under 1years of age. All persons entering the theatre, regardless of age, must have a ticket. Children under 4 are not permitted in the theatre due to the length of the production and impact of some scenes. 

What is the running time of the production?

The original two-part production: Part One, 2 hours and 40 minutes (incl. 20 min interval) Part Two, 2 hours and 35 minutes (incl. 20 min interval).

The reimagined one-part production running time will be a work-in-progress until we complete rehearsals. It is anticipated that the show will be less than 3hours and 30 minutes including intermission.

Where can I find a seating plan?

Both the original two-part and the reimaged one-part production will have the same seating plan. You can see a seating plan of the Princess Theatre (not to scale) HERE. Please note this is a specific Harry Potter seating plan and may vary to other seating plans available on the internet.

Are there any animals in the production?

During the performance you will see some birds in cages but please note these birds are not real – just very realistic pieces from our brilliant props department! There are no real birds featured in the production.

When are tickets on sale until?
Tickets for the reimagined Part One and Part Two are on sale until 27 March 2022. Tickets for reimagined One Part production will go on sale 19 November.

How do I book?
To purchase tickets for the original two-part production visit Ticketmaster at https://www.ticketmaster.com.au/harrypotter. To purchase tickets for the reimagined production visit Ticketek HERE.

How many tickets can I purchase in one transaction?
You can purchase up to nine tickets per transaction.

Can I exchange or obtain a refund?

There are no exchanges or refunds if you change your mind or can no longer attend for personal reasons. However there are circumstances under the Australian Consumer Law where you may be entitled to an exchange or refund, such as where a performance is cancelled. Please refer to the Ticketmaster Terms & Conditions of Sale at ticketmaster.com.au for further information. Ticket exchanges are available for anyone unwell, self-isolating awaiting a COVID-19 test result, or those affected by government mandated restrictions. To find out more please visit our COVID-19 ticketing policy here.

Can I buy tickets from somewhere other than official ticketing partners? 

To eliminate the risk of fraud, you are advised to only purchase tickets from ticketmaster.com.au (for two-part tickets) and ticketek.com.au (for one-part tickets), as purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry. Many unofficial sellers will list tickets for sale, even though they do not actually have those tickets. This is called “speculative ticketing”. They are speculating that they will be able to get tickets and then resell them to fans. Those speculative listings are not real tickets in hand (they do not actually have tickets to sell). Beware of these sellers. Harry Potter and the Cursed Child is subject to a major event declaration under the Major Events Act 2009. It is an offence for Harry Potter and the Cursed Child tickets to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $99,132 ($109,044 from 1 July 2021) for an individual and $495,660 ($545,220 from 1 July 2021) for a company. For more information & queries regarding the Major Events Act, contact vic.gov.au/ticketscalping

What happens if there are no tickets available for my preferred performance? 

Please keep checking the website as any late-release tickets that may become available at short notice and will be served on a first-come-first-served basis.

Are there discounts available for Groups?

FOR THE ORIGINAL TWO-PART PRODUCTION:

  • Groups of 10 or more can book via the Ticketmaster Group Bookings Department on 1300 889 278 or groups@ticketmaster.com.au. Extended booking periods and special rates on selected performances are available as well as School Group allocations and Teacher ticket allotments.
  • Groups 10+ can also book on Ticketmaster HERE.

FOR THE REIMAGINED ONE-PART PRODUCTION:

  • Group Booking Information for the reimagined one-part production will be released soon.

How will I receive my tickets? 

FOR THE ORIGINAL TWO-PART PRODUCTION:

  • All tickets will be delivered via My Account on the Ticketmaster website and will be available to you from 72 hours prior to your performance. In the event that mobile tickets are not available for any reason, tickets will be available from the Box Office for collection with Photo ID and booking confirmation on the day of your selected performance only.

FOR THE REIMAGINED ONE-PART PRODUCTION:

  • Mobile tickets will be available 72 hours prior to the performance. There will be no outlet sales or tickets posted for this event. If you cannot find or do not recieve your mobile tickets (from 72 hours before the performance only), we reccomend you log into your Ticketek online account to access your mobile tickets and double-check to ensure all details are correct. Lost or replacement tickets can only be obtained at the venue box office on the day of the performance and will only be issued to the original ticket purchaser upon showing valid ID. More information about mobile tickets can be found HERE.

How does the Friday Forty work?

Every week, 40 tickets for every performance the following week will be released via TodayTix for some of the very best seats in the theatre at $40 per part, per ticket ($80 total). These tickets are known as ‘The Friday Forty’. Learn more about The Friday Forty here.

More information about The Friday Forty for the reimagined one-part production will be released closer to the opening. Follow our social pages for the latest news.

Important Security Information

The Princess Theatre values your security and safety. As such, security screening will be taking place at the theatre prior to admittance for both Parts One and Two of the Play. In accordance with the Theatre Conditions of Entry, all bags will be searched upon entry and any Prohibited or Restricted items, including alcohol or professional photography, video or audio recording equipment will not be allowed inside the building. Patrons may also be subject to further screening if warranted. No suitcases or large bags with dimensions greater than A3 will be allowed into the theatre and there will be no storage space immediately outside. Please make arrangements to leave suitcases and large bags elsewhere. Personal items cannot be left at your seats between Parts and you must take all your belongings with you.

Arrival Time

Please arrive from up to 45 minutes before the start time of each performance in order to ensure you are seated in good time. There are bars with refreshments to enjoy and opportunities to purchase official merchandise before the show. LATECOMERS WILL NOT BE ADMITTED UNTIL INTERMISSION

Getting Here

  • Trams: The Princess Theatre is located in the Free Tram Zone. The nearest tram stop is Bourke St/Spring St and Parliament Station (Route 86, 96 and 35).
  • Train: Nearest major station is Parliament station. It is a 2 minute walk from the station to the Princess Theatre.
  • Parking: The nearest parking is Wilson Parking, Parkade, 34-60 Little Collins Street. For discount parking visit the Marriner Group Website.

Where to Eat

Find the best places for lunch, pre-theatre dining, bars, late-night bites and things to do nearby the East End Theatre District at VisitVictoria.com

Is the Princess Theatre accessible? 

Please note, there is no lift access at the Princess Theatre. Patrons with limited mobility are advised that the Stalls level is the most suitable access level. Wheelchair access to the foyer is via the centre doors on Spring St with a ramp, or via all doors with shallow step. The Stalls level is the ground level of the auditorium, immediately in front of the stage. The floor is on a gradual incline so that each row is higher than the row in front. There are no steps from the foyer into the Stalls area of the auditorium. Patrons with mobility impairments are advised to book seating in this area. Frames and crutches are stored either at the back of Stalls or in the Front of House Manager’s office and returned at interval and conclusion of performances. The Dress Circle is the middle level of the auditorium. Seating is tiered so that each row is raised one or more steps above the row in front. There is a wide marble staircase with 33 steps from the Stalls foyer to Door 3 in the Dress Circle, with a high and thick handrail. Door 3 enters at the rear of the auditorium, and there are 15 steps to the front row of the Dress Circle. There is no lift access to the Dress Circle. The Grand Circle is the top level of the auditorium. Seating is tiered so that each row is raised one or more steps above the row in front. There are 73 steps from the foyer to Door 4 of the Grand Circle. Door 4 enters at the rear of the auditorium. There are 37 steps to the front row of the Grand Circle, and 3 steps up to Row P. This level is not suitable for patrons who have difficulty with stairs or suffer vertigo. There is no lift access to the Grand Circle.

Are there any planned performances for patrons with special needs? 

We are currently updating our access performance schedule. Please continue to follow our website and social media channels.

Is there a hearing assistance system? 

Assisted listening devices are available for use in all seats of the auditorium. Either headsets or neck loops (for those with a T-switch) can be obtained from the cloakroom. Patrons should proceed to the cloakroom or see a member of the Front of House team on arrival at the venue.

Are there any facilities for the visually impaired?

Guide dogs are permitted into the Princess Theatre. The Box Office staff can make the best arrangements for you. Please contact the Box Office on (03) 9299 9800. Other special access performance dates are also to be announced.

Are companion cards accepted? 

Companion cards are accepted for all performances at the Princess Theatre and can be booked directly with the Box Office on (03) 9299 9800. Companion card tickets can only be collected from the Box Office from an hour prior to the performance. The companion card must be presented before tickets can be handed to the patron.

Where else in the world is the play being performed?

Harry Potter and the Cursed Child is currently playing in the following cities: London, Melbourne, San Francisco, Hamburg and coming soon to Toronto and Tokyo.

I would like to produce/perform in my own production or reading of the play, who should I speak to?

Harry Potter and the Cursed Child may not be performed in whole or in part and no use may be made of it whatsoever except under express licence from the rights holders of the work, J.K. Rowling and Harry Potter Theatrical Productions Limited. Please email enquiries@hptheatricalproductions.com with any enquiries.

My questions aren’t being answered – who do I contact? 

For all ticketing related questions, please contact us via our official Harry Potter and the Cursed Child Australia social media channels on Facebook or Instagram.

163 SPRING ST, MELBOURNE VIC 3000

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HARRY POTTER AND THE CURSED CHILD